You cannot defend who is actually on
Late, no-show and short shifts are a clock-in problem. Today compares published start times with who punched in, not a wallboard slogan.
Contact centre workforce management software
See who is on, who is late, and who needs coaching in one workspace.
AgeniQA is for contact centre and BPO teams who still run the roster in a spreadsheet and quality in another login. Publish shifts, clock people in, score the work, and turn a miss into training.
From €99/mo for 30 agents. No card needed to start. Cancel from billing at the end of the period you paid for.
30 days free
on every self-serve plan
No card to start
hosted checkout when you keep it
From €99/mo
30 agents · 3 projects on Launch
Cancel at period end
existing work is not deleted
The cost of three tools
If coverage is a guess, you find out when the queue is already short.
Spreadsheets publish a roster. Another login holds the scores. Agents chase swaps over chat. By the time coaching is written down, the miss has already hit the interval.
A low score dies in a spreadsheet
A miss on a scorecard or a KPI should become a coaching plan, assigned training, and a date. In AgeniQA that loop lives in the same workspace as the roster.
Agents wait on a supervisor for every swap
Agents sign in at their own portal, accept or decline shifts, request leave, clock in, and read their own QA, without seeing anyone else’s file.
One customer’s floor leaks into another
If you run more than one client, isolation is the product. Each company gets its own workspace and its own sign-in address.
See the product
The screens supervisors open after they sign in
Layouts match the signed-in product. Figures below are sample labels, your workspace shows your floor.
Know the gaps before the interval starts
Who is late, who did not show, which shifts are short. Clock-in versus the published start, not live phone presence.
See attendance and the rosterPublish the week. Watch accepts come in.
Offer slots, see who accepted or declined, approve swaps and leave, then export timesheets against the roster.
See schedulingAgents serve themselves, and only see their own file
At /me: shifts, clock-in, swap and leave requests,
own QA, KPIs, PIPs and coaching. Nothing from another agent.
A miss becomes a plan, not a forgotten note
Scorecards, sampling rules, evaluator assignments and calibration. Agents can acknowledge or dispute a score.
See quality and coachingWhat you get
The floor and quality share one workspace. That is the product.
Attendance
Stop finding out about no-shows from the queue wall
Today is attendance against the plan: published start versus who punched in. Short shifts show as accepted headcount below required, in time to cover them.
Quality to coaching
Close the loop on a miss before next week’s sample
A scorecard miss or a KPI miss can start a 1:1, assign onboarding, product or process training, or open a PIP with a target and a due date. Evaluations sit on Daily and on the agent’s own QA.
Reporting
The whole floor’s quality without opening twelve files
Reports puts every agent in the workspace on one page: QA average, lowest and highest against the assessments behind them, training scheduled versus completed, one-to-ones attended. Targets are set per project — SLA, CSAT, a QA minimum, and how many alerts open a PIP. Every table downloads as CSV for a board pack or a payroll run.
On every plan, not sold as add-ons
Full feature listTiers differ by how many agents and projects you can run, not by which of these you are allowed to have.
Scheduler and timesheets
Week and day views, offers, accepts, drops, swaps, clock-in, approval and CSV export. Optional geofence on a site.
Today and live queues
Late / no-show / short from the roster. Queue wall and KPIs appear when your ACD posts to ingest, empty until that feed exists.
QA programme
Scorecards, sampling, calibration, disputes. Evaluations on Daily and on /me/qa.
Coaching, training, PIPs
Start a plan from a QA or KPI miss, assign training, set targets, close the loop.
Leave and requests
Balances, approvals, and roster impact, agents raise them; managers decide.
Support tickets
Customers open tickets inside the workspace. Replies stay on that account.
Getting started
A workspace in four steps. No slide deck required.
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1
Create your workspace
Pick a plan and an address, and add a payment method. You become its first administrator on a 30-day free trial, and nothing is charged until it ends.
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2
Add projects and agents
Group the floor into projects, put a manager over each, and invite people into the roles that fit them.
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3
Give each customer their own door
Every company signs in at its own address, optionally a subdomain, not a page they share with the rest of your book.
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4
Change plan when you need to
Change plan from billing. The difference is prorated to the day. Existing work is never deleted because a plan changed.
What is actually built
Trust claims we can point at in the product
No awards, no invented customer counts. The security page also lists what is not built yet.
Tenant isolation
Queries are constrained to the signed-in workspace at the repository layer. Another customer’s identifier does not resolve.
Two-factor authentication
TOTP enrolment, backup codes, and optional policy that requires 2FA for managers or agents before they can continue.
Cards never enter this app
Checkout is on the payment provider’s page. We keep a brand and last four digits so you can see which card is on file.
Append-only audit trail
Who did what, to which workspace, and when. Sensitive fields are scrubbed. Cross-tenant actions are always recorded.
Plans
Same product. Different ceilings. Choose by headcount.
Every self-serve plan includes the whole platform and a 30-day trial. What changes is how many agents and projects you can run.
Count the agents you need to run. Launch fits a small floor, Accelerate is the usual next step, Scale covers a large operation, and Enterprise is a conversation, not a price list. Compare in detail
Launch
Small teams
€99 /mo or €990/yr
Up to 30 agents
Up to 3 projects
- Scheduler, Today, timesheets
- QA, coaching, training, PIPs
- Agent self-service portal
- 30-day free trial
Accelerate
Growing businesses
€249 /mo or €2,490/yr
Up to 100 agents
Up to 10 projects
- Scheduler, Today, timesheets
- QA, coaching, training, PIPs
- Agent self-service portal
- 30-day free trial
Scale
High-volume teams
€399 /mo or €3,990/yr
Up to 200 agents
Up to 15 projects
- Scheduler, Today, timesheets
- QA, coaching, training, PIPs
- Agent self-service portal
- 30-day free trial
Enterprise
Large organizations
Custom quote
200+ agents
Custom projects
- Scheduler, Today, timesheets
- QA, coaching, training, PIPs
- Agent self-service portal
- Contracted terms and onboarding
Prices exclude VAT. Annual billing is ten months for twelve. Change or cancel from billing; cancellation takes effect at period end.
Questions people ask before they start
All FAQsDo I need a card to start?
Yes. You add a payment method when you create the workspace, so the subscription carries on uninterrupted when the trial ends. Nothing is charged during the 30-day trial. The first payment is taken on the day the trial ends, and from then on you are billed on that same day each month.
What is included on Launch versus Scale?
The same product. Launch is 30 agents and 3 projects, Accelerate 100 / 10, Scale 200 / 15. Enterprise allowances are agreed with us.
Can I cancel?
Yes, from the billing page. Cancellation takes effect at the end of the period you have already paid for. You can resume before it lands.
Who is AgeniQA for?
In-house contact centres, BPOs, and teams who run QA and coaching for more than one client. See who it fits.
See the product itself
A demo is the real portal on sample data, opened for you personally: your own sign-in, every page and button working, nothing to install.
Start with a workspace, not a slide deck
30 days free on every self-serve plan. No card until you decide to keep it.