Who it is for

Workforce management software for contact centres and BPOs

Workforce planning, quality assurance, coaching and training live inside one workspace per organisation. No two workspaces can see each other.

In-house contact centres

One workspace for your own floor

Agent directory, projects for each campaign or client, Today for late and short shifts, and QA and coaching run by your own supervisors, without a second login for quality.

Typical fit: Launch, 30 agents across 3 projects, €99/mo.

Business process outsourcing

Many queues. Supervisors who only see their own teams.

High agent counts and parallel projects. Managers own projects, agents see only their own work, and the audit trail records the rest.

Typical fit: Scale, 200 agents across 15 projects, €399/mo.

QA and training consultancies

You run workforce, QA and coaching for a roster of contact centre clients. Each client gets its own workspace and its own sign-in page, so nothing you build for one is visible to another, and you can hand a client their own administrator without handing over everything else.

Typical fit: Accelerate, 100 agents across 10 projects, €249/mo.

Enterprises with many business units

One workspace per division, central oversight for you, and allowances agreed rather than capped by a price list. Procurement, security review and contracted terms are part of the conversation.

Typical fit: Enterprise, allowances and price agreed with us.

Not sure which fits?

Tell us the shape of your operation and we will say plainly which tier covers it.

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