AgeniQA — Refund and Cancellation Policy

Effective Date: 27 October 2026

This policy explains how trials, subscriptions, cancellations and refunds

work for the AgeniQA service operated by Bruno Mota.

This document requires legal review before it is relied upon. It is

published as a starting structure. Passages in square brackets are

business decisions that have not been made yet.

1. Free trial

A trial runs for 30 days from the moment it is activated.

No charge is made during the trial. You can cancel at any point before it

ends from Billing inside your account, and nothing will be charged.

2. What happens when a trial ends

If you selected a plan when starting the trial, the subscription begins

automatically when the trial ends and the payment method on file is charged

for the first period.

If you cancel before the trial ends, no charge is made and access continues

until the trial's original end date.

3. Subscription periods and renewal

Subscriptions renew automatically at the end of each period - monthly or

annual, whichever you chose - until cancelled. The renewal date and amount

are shown on the Billing page in your account before each renewal.

4. Cancelling a subscription

You can cancel at any time, yourself, from Billing in your account. No

phone call, no email, and no request to support is required.

Cancellation takes effect at the end of the period you have already paid

for. You keep full access until then. We do not shorten access you have

already paid for.

5. Refunds

[Requires a decision. State here whether periods already paid for are

refundable, in whole or in part, and in what circumstances. If the answer

is that they are not refundable except where the law requires it, say

exactly that. Do not publish a money-back guarantee unless the company

intends to honour one.]

Nothing in this policy removes or limits any refund or cancellation right

you have under mandatory consumer law, including any statutory right of

withdrawal that applies to your purchase.

6. Failed payments

If a payment fails we retry it a limited number of times and email the

billing contact. If it continues to fail, the workspace is suspended -

access stops, data is retained. Settling the outstanding amount restores

access.

7. Upgrades and downgrades

An upgrade takes effect immediately.

A downgrade takes effect at the start of the next period, so you keep the

allowances you have paid for until then. If your workspace is over the

lower plan's limits when the downgrade takes effect, the affected features

become read-only until you are back within them; nothing is deleted.

[Requires a decision. State whether an upgrade mid-period is charged

pro rata or in full at the next renewal.]

8. Your data after cancellation

Cancelling stops the billing. It does not immediately erase the workspace.

Data belonging to a cancelled or lapsed workspace is retained for

30 days [requires a decision: confirm the retention

period for cancelled paid subscriptions, which need not match the trial

period] so that you can export it or reactivate. After that it is

permanently deleted.

You can request erasure sooner. See the Privacy Policy for how, and for the

records we are required to keep regardless - invoices and tax records in

particular have statutory retention periods that a deletion request does

not override.

9. Contact

Questions about billing: billing@ageniqa.eu

Questions about this policy: info@ageniqa.eu

Bruno Mota

Calle Manuel Vivas Santillán, 14

06200 Almendralejo

Spain